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Driftstörning: Älvsjö (IP-Only)

Scheduled on 2019-06-16 14:00:00 Status Finished

Timezone: CEST
Incident start: 2019-06-16 13:41
Incident resolved:
Incident description: Network disturbance Älvsjö
Current estimated time of repair/resolution(ETR): 2019-06-17 13:00

Affected geographical area: Älvsjö
Affected Users: Enterprise and Private segment
Affected Services:
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60

Impact: Outage
Cause of disturbance:

Current progress report:
2019-06-16 13:41 Alarm raised, troubleshooting is ongoing
2019-06-16 15:53 - Technician dispatched for further toubleshooting
2019-06-16 17:15 - Technician on his way to pick up spare parts. Suspected HW problem.
2019-06-16 17:55 - New spares will have to be ordered. Will be delivered tomorrow morning.


Affected postcodes:
12535,12571

Related servers / services

Postnr: 12535,12571

Driftstörning: Landvetter (IP-Only)

Scheduled on 2019-06-10 15:00:00 Status Finished Estimated finish 2019-06-10 20:00:00

Timezone: CEST
Incident start: 2019-06-10 14:49
Incident resolved:
Incident description: Network disturbance - Mölnlycke

Time of repair: 2019-10-06 20:20

Affected geographical area: Sweden - Landvetter
Affected Users: Private segment
Affected Services:


Impact: Outage
Cause of disturbance: Under investigation

Current progress report:
2019-06-10 14:49 - Alarms raised, troubleshooting ongoing.
2019-06-10 16:00 - Technicians dispatched to continue troubleshooting. ETA 17:30
2019-06-10 18:30 - Field engineer has som problems with access to site. New contact in building provided. No ETA for when the field engineer is on site.
2019-06-10 19:35 - Local contact person did not have the correct keys and he can access them tomorrow morning when the BRF office opens.
Technician will return tomorrow to continue the troubleshooting.
2019-06-10 19:40 - new ETR set to 2019-10-11 10:00
2019-06-10 20:20 - Technicians did manage to gain accesss to the site and did find that the reasong for this outage was a local power fuse. Power fuse was reset and all services retored.

Affected postcodes:
43832

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