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Ip-only bredbandsnät

Scheduled on 2017-04-26 01:00:00 Status Resolved Fault / Issue Estimated finish 2017-04-26 18:00:00

Timezone:CEST
Incident start: 2017-04-26 00:05:00
Incident description: Network disturbance

Current estimated time of repair/resolution(ETR): 2017-04-26 18:00
Affected Users:
Affected Services: Ethernet, Fiber to Home

Affected geographical area: Sveg and Sundsvall
Impact: Total Outage

Cause of disturbance: Fiber Cut

Current progress report:
2017-04-26 13:00 – New ETR: Preliminary ETR 16:00. Splicing ongoing
2017-04-26 12:30 – Repair in progress.
2017-04-26 12:00 – Repair in progress.
2017-04-26 11:30 – Repair in progress.
2017-04-26 11:00 – Repair in progress.
2017-04-26 10:30 – Repair in progress.
2017-04-26 10:00 – New ETR: No ETR since a new manhole needs to be placed.
2017-04-26 09:30 – Repair in progress.
2017-04-26 09:00 – Repair in progress.
2017-04-26 07:00 – Repair in progress.
2017-04-26 06:01 – Repair in progress.
2017-04-26 06:00 – New Estimated time of repair/resolution(ETR) set to 2017-04-26 10:00
2017-04-26 05:40 – Repair in progress.
2017-04-26 05:00 – Repair in progress.
2017-04-26 04:15 – Incident escalated with subprovider. Repair still in progress.
2017-04-26 03:40 – Repair in progress.
2017-04-26 02:25 – Repair in progress.
2017-04-26 01:36 – Estimated time of repair/resolution(ETR) set to 2017-04-26 08:00
2017-04-26 01:35 – Confirmed Fiber Cut from Subprovider.
2017-04-26 01:20 – Trouble ticket raised with Subprovider.
2017-04-26 00:40 – Investigation ongoing.
2017-04-26 00:02 – Alarms raised with IP-Only NOC.

Related servers / services

Vingåker

Scheduled on 2017-03-31 21:30:00 Status Finished

Avbrott på tjänst Pga fiberbrott
Berör postnummer 64333

Finns ingen tidangivelse för när det ska vara åtgärdat.

Related servers / services

ÖSTERSUND

Scheduled on 2017-03-15 13:00:00 Status Finished Estimated finish 2017-03-16 12:00:00

Affected geographical area: Östersund
Postal area codes affected 83255, 83254, 83296, 83171, 83161, 83253, 83023

Affected services:
FTTH

Cause of disturbance: Fibercut

Current progress report:

2017-03-15 13:04 - Alarms are raised.
2017-03-15 14:07 - Investigation is ongoing.
2017-03-15 14:48 - Technician en route.
2017-03-15 15:44 - Technicians has performed measurements to locate fiber cut.
2017-03-15 17:17 - Technicians has found the fiber cut and determined that it's extensive damage. ETR is set to tomorrow morning.

2017-03-16 03:20 – All services restored. Time of Repair: 2017-03-16 03:15

Related servers / services

BREDBAND ÖSTERSUND IP-ONLY