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Driftstörning - IP-Only

Scheduled on 2019-08-21 08:00:00 Status Resolved Fault / Issue Estimated finish 2019-08-21 13:03:00

Timezone: CEST
Incident start: 2019-08-05 20:31
Incident resolved: 2019-08-06 18:30
Incident description: Network disturbance Fagerfjäll


Current estimated time of repair/resolution(ETR): 2019-08-06 20:00

Affected geographical area: Sweden - Fagerfjäll, Tjörn
Affected Users: Enterprise and Private segment
Affected Services:
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60

Impact: Outage
Cause of disturbance: Fibre break

Current progress report:
2019-08-05 20:31 Alarm raised, investigation ongoing
2019-08-05 21:38 Field engineer dispatched to further troubleshoot on site.
2019-08-05 23:25 Field engineer on site, troubleshooting ongoing.
2019-08-06 00:25 Field engineer has measured a fiber cut. Trouble ticket opened with sub provider since the cut is within their cable. Sub provider will dispatch field engineers during the morning. Next update at 2019-08-06 08:00.
2019-08-06 08:11 Sub provider informs us that a technician has just been assigned to the case but don't currently have any ETA/ETR. Sub provider hopes to have additional updates before lunch.
2019-08-06 09:25 Sub provider is still awaiting update from 3rd party technician. Will continuely check up with them for further updates.
2019-08-06 10:25 No further updates from sub provider as of now, still awaiting dispatchment of technician.
2019-08-06 11:25 No further updates from sub provider as of now, still awaiting dispatchment of technician.
2019-08-06 11:50 Sub provider technician is on route.
2019-08-06 12:55 Sub provider technician is on route.
2019-08-06 14:00 Sub provider technician is onsite and confirmed fiber cut,
2019-08-06 14:30 Sub provider technician is onsite and troubleshooting is ongoing. Dispatched additional technicians to site.
2019-08-06 15:30 Awaiting additional technicians arrival on site, no current ETA.
2019-08-06 16:45 Technicians have arrived on site and looked over the damage. Put ETR at 2019-08-06 20:00 CEST.
2019-08-06 18:00 Work in progress. ETR remains 20:00 6/8-19
2019-08-06 18:30 Repair completed, all services restored. Technicians are completely hands off.

Affected postcodes:
47470, 47492, 47493, 47494, 47495, 47471, 47197, 47195, 47150, 47198, 47193, 47173,

Related servers / services

Gäller Postnummer: 11857, 11856, 11631, 11629, 11630, 11632, 11635, 11633, 11858, 11622, 11624, 11625, 11623, 11640, 11639, 11637, 11847, 11846, 11129, 11127, 11131, 11128, 11130, 11227, 11231, 11139, 11646, 11620, 11621, 11644, 11636, 11634, 11824, 11822, 11854, 11855, 11852, 11828, 11861, 11665, 11663, 11666, 11661, 11664, 11628, 11827, 11667, 11820, 11825, 11848, 11849, 10569, 11638, 11641, 11850.

Detta är åtgärdat.

Problem med IP-telefoni

Scheduled on 2019-08-20 09:30:00 Status Resolved Fault / Issue Estimated finish 2019-08-20 11:40:00

Vi upplever för tillfället ett problem med IP-telefoni för ett större antal kunder. Vi jobbar på att lösa detta omgående. Detta påverkar även vår egna växel så för tillfället går det inte heller att ringa till oss.

Problemet är nu åtgärdat 2019-08-20 11:40.

Related servers / services

IP-telefoni

Planerat arbete: Fibra stadsnät

Scheduled on 2019-08-13 22:00:00 Status Scheduled Estimated finish 2019-08-14 06:00:00

Avisering om planerat arbete 2019-08-13 22:00 - 2019-08-14 06:00

Det kommer att innebära störningar/avbrott under arbetets gång.
Vi beklagar eventuella olägenheter detta arbete medför er.

Tidigast start: 2019-08-13 22:00
Senast slut: 2019-08-14 06:00
Beräknad nertid: 8 timmar

Related servers / services

Bredband/Telefoni

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