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Scheduled on 2019-04-18 16:00:00 Status Scheduled Estimated finish 2019-04-23 08:00:00

Internetports telefonväxel har stängt from 2019-04-18 kl 16:00 och öppnar åter igen 2019-04-23 kl 08:00.

För kontakt med oss hänvisar vi till e-post-adresser:

support@internetport.se
ekonomi@internetport.se
sales@internetport.se

Related servers / services

Telefonväxel

Driftstörning: Aneby (IP-Only)

Scheduled on 2019-04-09 13:00:00 Status Finished

Timezone: CEST
Incident start: 2019-04-09 12:57
Incident resolved: 2019-04-10 20:54
Incident description: Network disturbance Aneby
Current estimated time of repair/resolution(ETR): 2019-04-10 18:00

Affected geographical area: Sweden - Aneby
Affected Users: Private segment
Affected Services:
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60

Impact: Outage
Cause of disturbance: Fibre break

Current progress report:
2019-04-09 12:57 Alarm raised, troubleshooting is ongoing
2019-04-09 13:40 - Technician dispatched for onsite troubleshooting.
2019-04-09 14:40 - Technician is onsite but cannot get access for troubleshooting. Escalated to property owner.
2019-04-09 15:00 - Suspected fiber break 4,5 km from site. Tech is trying to locate the fiber break location.
2019-04-09 15:20 - Fiber break located, preparations for repair under way. No ETR available
2019-04-09 16:40 - Repair continues pending arrival of digger. A tentative ETR is set for 2019-04-10 00:00
2019-04-09 18:30 - The repair work continues, due to the location of the fiber and fiber break it needs to be rerouted, digging work will continue during the night and installation of fiber will begin tomorrow morning. Next update will be sent when the digging preparation work is complete tonight.
2019-04-10 13:50 - Splicing is about to being. Estimated time for repair is 18:00.
2019-04-10 16:45 - Access switch back up, technician continuing with repair, final splicing for customers ongoing.
2019-04-10 20:50 - All services restored.

Affected postcodes:
57891, 57892, 56392, 56393, 56195, 56196,

Related servers / services

Postnr 57891, 57892, 56392, 56393, 56195, 56196

Driftstörning: Alnö (IP-Only)

Scheduled on 2019-04-08 12:00:00 Status Finished

Timezone: CEST
Incident start: 2019-04-08 12:32
Incident resolved:
Incident description: Network disturbance Sundsvall, Alnö
Current estimated time of repair/resolution(ETR): To be determined

Affected geographical area: Sweden - Sundsvall, Alnö
Affected Users: Private segment
Affected Services:
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60

Impact: Outage
Cause of disturbance: Suspected fibre break

Current progress report:
2019-04-08 12:32 Alarm raised, troubleshooting is ongoing
2019-04-08 16:00 - Technician dispatched to site. ETA 20:00
2019-04-08 18:00 - Technician is en route
2019-04-08 18:30 - Technician has confirmed fiber break at sub provider cable.
2019-04-08 18:45 - Ticket raised with sub provider, priority has been requested.
2019-04-08 20:00 - Sub providers technician is onsite and troubleshooting. Suspecting cable is only damaged and not fully broken.
2019-04-08 21:30 - Troubleshooting still ongoing.
2049-04-08 23:10 - Technicians have located the fiberwell were the suspected damage is located. Due to the weather conditions and frozen ground work will proceed early tomorrow morning.
2049-04-08 13:00 - Services are restored. The damaged fiber is temporarily restored functionality however the extent of the damage will require a repair of the cable resulting in further downtime for customer.
2049-04-08 15:00 - Pending confirmation from sub provider if work will continue or repair will be completed in a future planned work.
2019-04-08 16:30 - Sub provider informs that the cable will be repaired permanently tonight 2019-04-09 22:00. Services will be down during the work.

Affected postcodes:
86533, 86531, 86532

Related servers / services

Postnr 86533, 86531, 86532

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