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Driftstörning - IP-Only

Scheduled on 2019-08-21 08:00:00 Status Resolved Fault / Issue Estimated finish 2019-08-21 13:03:00

Timezone: CEST
Incident start: 2019-08-05 20:31
Incident resolved: 2019-08-06 18:30
Incident description: Network disturbance Fagerfjäll


Current estimated time of repair/resolution(ETR): 2019-08-06 20:00

Affected geographical area: Sweden - Fagerfjäll, Tjörn
Affected Users: Enterprise and Private segment
Affected Services:
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60

Impact: Outage
Cause of disturbance: Fibre break

Current progress report:
2019-08-05 20:31 Alarm raised, investigation ongoing
2019-08-05 21:38 Field engineer dispatched to further troubleshoot on site.
2019-08-05 23:25 Field engineer on site, troubleshooting ongoing.
2019-08-06 00:25 Field engineer has measured a fiber cut. Trouble ticket opened with sub provider since the cut is within their cable. Sub provider will dispatch field engineers during the morning. Next update at 2019-08-06 08:00.
2019-08-06 08:11 Sub provider informs us that a technician has just been assigned to the case but don't currently have any ETA/ETR. Sub provider hopes to have additional updates before lunch.
2019-08-06 09:25 Sub provider is still awaiting update from 3rd party technician. Will continuely check up with them for further updates.
2019-08-06 10:25 No further updates from sub provider as of now, still awaiting dispatchment of technician.
2019-08-06 11:25 No further updates from sub provider as of now, still awaiting dispatchment of technician.
2019-08-06 11:50 Sub provider technician is on route.
2019-08-06 12:55 Sub provider technician is on route.
2019-08-06 14:00 Sub provider technician is onsite and confirmed fiber cut,
2019-08-06 14:30 Sub provider technician is onsite and troubleshooting is ongoing. Dispatched additional technicians to site.
2019-08-06 15:30 Awaiting additional technicians arrival on site, no current ETA.
2019-08-06 16:45 Technicians have arrived on site and looked over the damage. Put ETR at 2019-08-06 20:00 CEST.
2019-08-06 18:00 Work in progress. ETR remains 20:00 6/8-19
2019-08-06 18:30 Repair completed, all services restored. Technicians are completely hands off.

Affected postcodes:
47470, 47492, 47493, 47494, 47495, 47471, 47197, 47195, 47150, 47198, 47193, 47173,

Related servers / services

Gäller Postnummer: 11857, 11856, 11631, 11629, 11630, 11632, 11635, 11633, 11858, 11622, 11624, 11625, 11623, 11640, 11639, 11637, 11847, 11846, 11129, 11127, 11131, 11128, 11130, 11227, 11231, 11139, 11646, 11620, 11621, 11644, 11636, 11634, 11824, 11822, 11854, 11855, 11852, 11828, 11861, 11665, 11663, 11666, 11661, 11664, 11628, 11827, 11667, 11820, 11825, 11848, 11849, 10569, 11638, 11641, 11850.

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