Incident start: 2019-08-09 14:07
Incident description: Network disturbance Osby
Current estimated time of repair/resolution(ETR):
Affected geographical area: Sweden - Osby
Affected Users: Enterprise and Private segment
XA4406 In service ETH CN-NNI, 11446 STOCKHOLM SE, ARTILLERIGATAN 60
Cause of disturbance: Suspected fibre break
Current progress report:
2019-08-09 14:07 Alarm raised, troubleshooting is ongoing
2019-08-09 15:15 - Fibertechnican dispatched, ETA within the next 4 hours
2019-08-09 16:15 - We are waiting for fibertechnician to arrive at site ETA unknown but expected to arrive before 19:00 CEST
2019-08-09 17:10 - Waiting for technician to arrive at site and begin troubleshooting, ETA 19:00 CEST
2019-08-09 18:00 - Technicians have localised the damaged fiber and will start working on repairs. ETR 20:00, subject to change.
2019-08-09 20:00 - A provisional solution has been made and everything appears to be back online. The case will remain open for now, and we will inform once a permanent solution has been made.
2019-08-12 09:30 - A permanent repair was performed during the morning. All services are